Check Your Device's Connection to your DNS policy

Check your device's connection to your content policy.

Tech Lockdown Team

Updated July 26, 2024

Once you've connected your device to your DNS Content Policy, test your connection by following these steps:

Testing Domains

Instead of trying to access websites you are trying to block, we strongly recommend testing your connection by using the following Test Sites (if you can see a block page, that means the site is being blocked successfully):

Note

It's recommended that you open these links in a new browser or private browsing window to account for DNS caching.

Troubleshooting

Get Connection Information

One way to narrow down the issue is to see if your public connection information shows that you are connected through Cloudflare. If you are connected, your issue might be related to how your Content Policy is configured or maybe your device is caching DNS queries.

Go to dnsleaktest.com and run a standard test

Your results should only pull up results for Cloudflare in the ISP column.

If you see other entries, your connection is likely not configured to point to your content policy properly.

If Cloudflare shows up as your ISP, it means that you likely have an issue with your browser caching web browsing results or your Content Policy does not have block rules that match the test domains.

Web Browser Caching

If the DNS Leak test shows Cloudflare is your ISP, then the next step is to eliminate web browser caching as an issue.

To rule out browser caching when testing content filtering with test domains, you can try the following approaches:

Use private/incognito mode: Open the test website in a new private or incognito window in your browser.
Clear your browser cache: This is the simplest first step. In most browsers, you can do this by pressing Ctrl+Shift+Delete (Windows/Linux) or Cmd+Shift+Delete (Mac) and selecting the option to clear cached images and files.

Conflicting VPNs

If the DNS Leak Test did not show Cloudflare as your ISP, did you see your actual ISP (internet service provider) listed on that page? For example, if you pay for Verizon internet, you would expect to see Verizon listed on that page. If you use Comcast, you would expect to see Comcast listed there.

If you don't see your ISP listed, you might have a conflicting VPN or Proxy enabled. If you have installed a VPN or Proxy, we recommend disabling or completely uninstalling any installed VPN software.

You might use a VPN if you connect to a work or school network or you are trying to bypass region internet restrictions. If you are bypassing region blocks, check out our guide for compatible VPNs that don't conflict with your content policy and allow bypassing geoblocks.